📲 The Disadvantages of Softphones? (And How to Solve Them)
Softphones offer impressive flexibility and affordability, but they’re not without their challenges. Whether you’re switching from desk phones or considering a full VoIP setup, understanding the drawbacks of softphones can help you make smarter decisions.
Here’s what you need to know — and how to solve common pain points.
1. 🧠 Steep Learning Curve for Non-Tech Users
For some users, switching to a software-based phone system can be intimidating.
Solution: Choose a user-friendly softphone like Siperb’s WebRTC interface, which runs directly in the browser — no installation, no tech skills needed.
2. 💻 Dependency on Device Performance
If your computer is old, overloaded, or poorly maintained, you might experience poor call quality.
Solution: Ensure your computer meets minimum specs, close unnecessary background apps, and prioritise RAM/CPU availability during calls.
3. 🌐 Network Issues Can Ruin Quality
VoIP calls rely entirely on your internet connection. Packet loss, jitter, or latency can degrade call quality.
Solution: Use QoS (Quality of Service) settings on your router to prioritise VoIP traffic. Also, opt for a provider that supports STUN and TURN protocols to improve NAT traversal and reduce lag.
4. 🔋 Battery Drain on Laptops & Mobiles
Softphones can drain battery life faster than regular calls, especially on portable devices.
Solution: Use a lightweight softphone client with low CPU usage, or switch to a browser-based softphone when needed.
5. 🔒 Security Risks Without Encryption
Some older or free softphones don’t support encrypted protocols, leaving calls vulnerable to eavesdropping.
Solution: Choose a provider that supports SIPS and SRTP. These protocols provide robust, end-to-end encryption to protect call data.
Are Softphones Still Worth It?
Absolutely. As long as you’re aware of these limitations and choose the right provider, the benefits — from cost savings to advanced features — far outweigh the downsides.
In 2025, platforms like Siperb have closed the gap between traditional phones and softphones with secure, no-hassle browser calling, encrypted by default.
👇 For More Articles Like This One
If you found this article helpful, be sure to check out the rest of our posts on Softpage — where we unpack everything from VoIP security to WebRTC integration and the future of encrypted communication. Whether you’re a VoIP engineer, PBX admin, or just exploring softphone solutions, there’s something here for you.
